Terms and Conditions

These are the terms and conditions governing your access to and use of the website Tool-Jack.com and its related sub-domains, sites, services and tools (the "Site"). "Tool Jack FZCO" maintains the https://www.tool-jack.com/ Website ("Site"). By accepting these terms and conditions (including the linked information herein), and by using the Site, you represent that you agree to comply with these terms and conditions with us in relation to your use of the Site (the "User Agreement"). This User Agreement is effective upon acceptance. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site.

Both parties accept these conditions unreservedly. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them. These Conditions of Sale are important to Purchaser and Seller as they have been designed to protect the rights of Purchaser as a valued customer and to protect the rights of Seller as a business and to create an understanding between us.

Eligibility for Membership:

Tool-Jack.com wishes to ensure that its members are able to form legally binding contracts and further that minors do not purchase unsuitable content. Therefore, membership of the Site is not available to persons under the age of 18 years. You represent that you are 18 years of age or over the age of 18 years before you become a member of the Site. Without prejudice to any other rights and remedies of Tool-Jack.com under this User Agreement or at law, Tool-Jack.com reserves the right to limit or withdraw access to the Site or the membership of any person if Tool-Jack.com believes that person is under the age of 18 years. The Site is not available to persons whose membership has been suspended or withdrawn by Tool-Jack.com. Further, if you are registering as a business entity, you represent that you have the authority to bind that entity to this User Agreement and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the Site more than once.

We will not trade with or provide any services to OFAC and sanctioned countries.

On becoming a member of the Site, you agree:

You are responsible for maintaining the confidentiality of, and restricting access to and use of, your account and password, and accept responsibility for all activities that occur under your account and password. You agree to immediately notify Tool-Jack.com of any unauthorized use of your password or account or any other breach of security. In no event will Tool-Jack.com be liable for any direct, indirect or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person's account at any time, without the express permission of the account holder. You agree to reimburse Tool-Jack.com for any improper, unauthorized or illegal use of your account by you or by any person obtaining access to the Site, services or otherwise by using your designated username and password, whether or not you authorized such access.

You will provide true, accurate, current and complete information about yourself as prompted by Tool-Jack.com's registration form (the "Registration Data").

You will not include: any of your contact details, including but not limited to email addresses, telephone numbers or other personal details; or the word "Tool-Jack" in your registration user ID

You will maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete or if Tool-Jack.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this User Agreement, without prejudice to any other rights and remedies of Tool-Jack.com under this User Agreement or at law, Tool-Jack.com has the right to indefinitely suspend, limit or withdraw your access to the Site and/or your membership of the Site.

Tool-Jack.com may (in its sole discretion and at any time), make any inquiries it considers necessary (whether directly or through a third party), and request that you provide it with further information or documentation, including without limitation to verify your identity and/or ownership of your financial instruments. Without limiting the foregoing, if you are a business entity or registered on behalf of a business entity such information or documentation may include your trade license, other incorporation documents and/or documentation showing any person's authority to act on your behalf. You agree to provide any information and/or documentation to Tool-Jack.com upon such requests. You acknowledge and agree that if you do not, Tool-Jack.com without liability may limit, suspend or withdraw your access to the Site and/or your membership of the Site. We also reserve the right to cancel unconfirmed / unverified accounts or accounts that have been inactive for a long time.

Electronic Communications:

You agree that we may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Tool-Jack.com requires your agreement during the registration process to send you promotional emails to let you know about any new changes, features or promotional activities added to the Site. If, at any time, you decide that you do not wish to receive promotional emails, you can opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email (if available) or by sending an email to support@tool-jack.com.

Amendments to this User Agreement:

You acknowledge and agree that Tool-Jack.com shall endeavor to give you notice for any amendment to this User Agreement that materially increases your obligations or decreases your rights under the User Agreement ("Substantial Amendment") in accordance with the terms of this User Agreement. You acknowledge and agree that Tool-Jack.com at its sole discretion and without liability may make amendments that are not Substantial Amendments without your further specific agreement at any time with immediate effect by posting a notice of the amendment on the Site.

Tool-Jack SafePay:

The Tool-Jack SafePay system means that payment for items on the Site may be made online or partly online through the Tool-Jack.com payment facilities called "Easy Pay" (or other payment methods which Tool-Jack.com may make available on the Site from time to time)

We accept payment by Visa or Mastercard debit and credit cards in AED for our products and services. Cardholder must retain a copy of transaction records and Tool Jack FZCO policies and rules.


Tool-Jack.com takes reasonable measures (physical, organizational and technological) to safeguard against unauthorized access to your personally identifiable information and to safely store your personally identifiable information. However, the Internet is not a secure medium and the privacy of your personal information can never be guaranteed. Tool-Jack.com has no control over the practices of third parties (e.g. website links to this Site or third parties who misrepresent themselves as you or someone else). You agree that Tool-Jack.com may process your personal information that you provide to it for the purposes of providing the services on Tool-Jack.com and for sending marketing communications to you, and that the Privacy Policy of this Site governs our collection, processing, use and any transfer of your personally identifiable information. Kindly refer to the privacy policy page for more details.

Breach of User Agreement:

Without prejudice to any other rights and remedies of Tool-Jack.com under this User Agreement or at law or otherwise, Tool-Jack.com may immediately and without liability: limit your activity, remove your bids, end your listings, warn other users of your actions, temporarily / indefinitely suspend, limit or withdraw your membership, and/or limit or withdraw your access to the Site:

  • If you breach this User Agreement;
  • If Tool-Jack.com is unable to verify or authenticate any information you provide; or
  • If Tool-Jack.com believes (in its sole discretion) that your actions may cause legal liability for you, other users or Tool-Jack.com.

Tool-Jack.com may at any time at its sole discretion reinstate suspended users. A user that has been indefinitely suspended or had their membership withdrawn may not register or attempt to register with Tool-Jack.com or use the Site in any manner whatsoever until such time that such user is reinstated by Tool-Jack.com. Notwithstanding the foregoing, if you breach this User Agreement Tool-Jack.com reserves the right to recover any amounts due and owing by you to Tool-Jack.com or any losses and damages caused by you to Tool-Jack.com and to take such steps including legal action and/or the initiation of criminal proceedings against you as Tool-Jack.com in its sole discretion deems necessary. Our failure to act with respect to a breach by you or others does not constitute a waiver of Tool-Jack.com's right to take any actions with respect to that, or subsequent or similar breaches. Tool-Jack.com does not guarantee that it will take action against all breaches that there may be of this User Agreement.

United Arab Emirates is our Country of Domicile. The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

Product information:

Unless expressly indicated otherwise, we are Seller and not the manufacturer of the products sold on this website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. All information about the products on our website is provided for information purposes only. Please always read labels, warnings and directions provided with the product before use. Information concerning the product includes:

  • an identification number,
  • the producer’s name,
  • technical parameters,
  • prices (inclusive of VAT if applicable),
  • a note about the availability,
  • information about the alternative producers of the product,
  • ways of delivery,
  • delivery timelines,
  • cost of delivery (inclusive of VAT if applicable),
  • a photo or technical drawing if available, and/or a short description,
  • the producer’s original if available for reference only.

All prices indicated on the website Tool-Jack.com are in AED and include all taxes but do not include delivery. The chosen possible delivery costs are indicated for the User during the product selection and are invoiced at the end of the order in addition to the price of the products.

We reserve the right to change the prices displayed on website Tool-Jack.com. If prices in the online shop are changed after the Purchaser has placed an order and transferred the payment, the Seller is obliged to deliver the user the ordered products for the price, which was valid at the moment of placing the order.

For deliveries outside UAE, Buyer shall bear all cost including customs and other charges to release the products form the ports. Tool-Jack shall dispatch the product to customer’s nearest port, but payment of port and custom fees shall be responsibility of buyer.

In case the customer fails to release the products from port, the product shall be returned to Tool-Jack.


Products offered on Tool-Jack.com are sold to physical and legal persons. For placing an order, you have to:

  • select the necessary product from our electronic catalogue by entering the brand name and model of vehicle or inserting the number of the certain detail in the search window,
  • add the product in the cart,
  • specify the quantity (pc),
  • confirm the final price of the product (including VAT),
  • enter the Purchaser’s data (first name and surname/company’s name and the VAT number, contact data),
  • enter the Recipient’s data (first name and surname/company’s name, contact data),
  • If the Purchaser’s and Recipient’s data are the same, tick the corresponding box.
  • choose the way of delivery and transaction,
  • check the entered order and read the Conditions of Sale,
  • confirm the agreement of the Conditions of Sale,
  • transfer the payment (see the paragraph Payments).

If you are not sure of your choice, doubt whether you can use it in your car, or you do not find the necessary detail, please contact us by sending an inquiry to the E-mail address: info@tool-jack.com or fill out our contact form on the webpage.

Delivery time and availability:

Products available in the supplier’s warehouse and the deadline are separately marked per each product (1 day to 9 weeks). As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable. If there are certain products that are temporarily unavailable, we will send the available products and will refund for the rest of the order. If available, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you choose to refuse this offer, we will reimburse the unavailable product. The money will be returned to the Purchaser immediately, but not later than within 30 days after placing the order.

The availability of product may change due to technical problems in the warehouse or in our software. If the product is available in the warehouse, the delivery is executed as follows:


  • The order is placed on a working day before 15.00 (UAE time) – delivery is after 15:00 on the next working day,
  • The order is placed on a working day after 15.00 (UAE time) – delivery is after 15.00 on the day after tomorrow,
  • The order is placed on a rest day or public holiday – delivery is after 15.00 on the second working day.

Outside UAE:

  • 3-6 weeks according to the carrier you have chosen (or automatically allocated by us). Carrier delivery times start from the moment you receive an e-mail confirming order dispatch.

When ordering products from Tool-Jack.com for delivery outside of the UAE you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Tool-Jack.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Ways of delivery and receiving the orders:

The customer can choose the ways of delivery and the place of receiving the order upon placing the order.

The delivery of the order to the Purchaser’s address in UAE:

  • The order can be received at Tool-Jack FZCO Silicon Oasis
  • The order shall be delivered by us as per delivery time and availability clause.

The delivery of the order to the Purchaser’s address outside UAE:
    Depending on the size of consignment, Customers may choose following options for delivery:

  • Shipment to customer’s port.
  • DPD Parcel Services. The cost of the delivery depends on the size, the weight and the destination of the consignment (country).
  • DHL Express. The cost of the delivery depends on the size, the weight and the destination of the consignment (country).

Tool-Jack does everything in its power to respect the delivery times indicated on the website. In the event where you do not receive your package in the indicated time frame, an investigation will be conducted with the carrier and may take several days upon receipt of your claim.

Right of withdrawal:
  • Minimum 20% Restocking fees shall be charged, if product selected by customer is wrong, the restocking fees may be more than 20% based on overall cost of handling and shipping the order.
  • In case Tool-Jack has delivered wrong product to customer, the cost of replacement shall be borne by Tool-Jack.

Orders placed on Tool-Jack.com include the right to withdraw from a contract within 24 hours for international customers and 2 hours for UAE Customers free of cost. Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

The due date begins on the day when the product is delivered to the Purchaser. If the Purchaser has decided to withdraw from the contract, he/she is obliged to return the product to the Seller at own expense.

Returns policy:

The Purchaser has a right:

  • to return defective and non-compliant products,
  • We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is necessary should they lose or damage the goods. The courier and postal service costs of returning the product are not compensated. Seller does not take title to returned items until the items arrive at the returns address destination.

The Purchaser will be reimbursed via the same payment method as was used initially within 30 days if returned product:

  • undamaged and the package is clean, there are no irrelevant records, stickers and signs of sticky tape on it,
  • has not lost its value,
  • has not been damaged,
  • has not been used,
  • has not changed its exterior looks,
  • If the product has been installed on a vehicle, the inspections team shall review the condition of the product, on decretory observation the product shall be
  • Products that belong to the electronic and electricity products group, have to correspond to the above-mentioned conditions and in addition the PACKAGES WITH SECURITY STICKERS MUST NOT BE OPENED.
Producer's warranty and deadline of submitting claims:

All products sold on Tool-Jack.com have the producer’s warranty for 6 months.

Tool-Jack Does not provide any guarantee/warrantee of any kind, apart from what is offered by the manufacturer, thus on receipt of any defect/damage complaint on product covered under manufacturer’s warrantee, Tool-Jack shall take all necessary steps to get replacement/repair of the product from manufacturer, but the ultimate responsibility of fulfilling guarantee/warrantee commitments shall stay with the manufacturer.

The warranty period begins from the moment the product is delivered from the Seller to the Purchaser. The warranty covers the product’s material and production defects.

The warranty is not valid in case of damages caused due to:

  • normal wear during operation,
  • poor maintenance,
  • wrong installation,
  • wrong usage,
  • other damage caused by external factors,
  • using spare parts on cars taking part in competitions.

In case of material and production defect on the product, the Purchaser undertakes to repair, replace or compensate the product if the material or production defects have caused damaged due to which the product has become unusable. Products, to which the producer has established a certain usage period (filters, spark plugs, etc.), have a shorter warranty period according to the run established by the producer.

The exchange of products or a single item does not prolong the warranty period of the product.

In case of warranty incident, the cost of installing and disassembling the product is not compensated to the customer.

The period for submitting claims concerning the quality of the products is 24 months.