These are the terms and conditions governing your access to and use of the website Tool-Jack.com and its related sub-domains, sites, services and tools (the "Site"). "Tool Jack FZCO" maintains the https://www.tool-jack.com/ Website ("Site"). By accepting these terms and conditions (including the linked information herein), and by using the Site, you represent that you agree to comply with these terms and conditions with us in relation to your use of the Site (the "User Agreement"). This User Agreement is effective upon acceptance. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site.
Both parties accept these conditions unreservedly. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them. These Conditions of Sale are important to Purchaser and Seller as they have been designed to protect the rights of Purchaser as a valued customer and to protect the rights of Seller as a business and to create an understanding between us.
Tool-Jack.com wishes to ensure that its members are able to form legally binding contracts and further that minors do not purchase unsuitable content. Therefore, membership of the Site is not available to persons under the age of 18 years. You represent that you are 18 years of age or over the age of 18 years before you become a member of the Site. Without prejudice to any other rights and remedies of Tool-Jack.com under this User Agreement or at law, Tool-Jack.com reserves the right to limit or withdraw access to the Site or the membership of any person if Tool-Jack.com believes that person is under the age of 18 years. The Site is not available to persons whose membership has been suspended or withdrawn by Tool-Jack.com. Further, if you are registering as a business entity, you represent that you have the authority to bind that entity to this User Agreement and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the Site more than once.
We will not trade with or provide any services to OFAC and sanctioned countries.
You are responsible for maintaining the confidentiality of, and restricting access to and use of, your account and password, and accept responsibility for all activities that occur under your account and password. You agree to immediately notify Tool-Jack.com of any unauthorized use of your password or account or any other breach of security. In no event will Tool-Jack.com be liable for any direct, indirect or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person's account at any time, without the express permission of the account holder. You agree to reimburse Tool-Jack.com for any improper, unauthorized or illegal use of your account by you or by any person obtaining access to the Site, services or otherwise by using your designated username and password, whether or not you authorized such access.
You will provide true, accurate, current and complete information about yourself as prompted by Tool-Jack.com's registration form (the "Registration Data").
You will not include: any of your contact details, including but not limited to email addresses, telephone numbers or other personal details; or the word "Tool-Jack" in your registration user ID
You will maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete or if Tool-Jack.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this User Agreement, without prejudice to any other rights and remedies of Tool-Jack.com under this User Agreement or at law, Tool-Jack.com has the right to indefinitely suspend, limit or withdraw your access to the Site and/or your membership of the Site.
Tool-Jack.com may (in its sole discretion and at any time), make any inquiries it considers necessary (whether directly or through a third party), and request that you provide it with further information or documentation, including without limitation to verify your identity and/or ownership of your financial instruments. Without limiting the foregoing, if you are a business entity or registered on behalf of a business entity such information or documentation may include your trade license, other incorporation documents and/or documentation showing any person's authority to act on your behalf. You agree to provide any information and/or documentation to Tool-Jack.com upon such requests. You acknowledge and agree that if you do not, Tool-Jack.com without liability may limit, suspend or withdraw your access to the Site and/or your membership of the Site. We also reserve the right to cancel unconfirmed / unverified accounts or accounts that have been inactive for a long time.
You agree that we may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Tool-Jack.com requires your agreement during the registration process to send you promotional emails to let you know about any new changes, features or promotional activities added to the Site. If, at any time, you decide that you do not wish to receive promotional emails, you can opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email (if available) or by sending an email to firstname.lastname@example.org.
You acknowledge and agree that Tool-Jack.com shall endeavor to give you notice for any amendment to this User Agreement that materially increases your obligations or decreases your rights under the User Agreement ("Substantial Amendment") in accordance with the terms of this User Agreement. You acknowledge and agree that Tool-Jack.com at its sole discretion and without liability may make amendments that are not Substantial Amendments without your further specific agreement at any time with immediate effect by posting a notice of the amendment on the Site.
The Tool-Jack SafePay system means that payment for items on the Site may be made online or partly online through the Tool-Jack.com payment facilities called "Easy Pay" (or other payment methods which Tool-Jack.com may make available on the Site from time to time)
We accept payment by Visa or Mastercard debit and credit cards in AED for our products and services. Cardholder must retain a copy of transaction records and Tool Jack FZCO policies and rules.
Without prejudice to any other rights and remedies of Tool-Jack.com under this User Agreement or at law or otherwise, Tool-Jack.com may immediately and without liability: limit your activity, remove your bids, end your listings, warn other users of your actions, temporarily / indefinitely suspend, limit or withdraw your membership, and/or limit or withdraw your access to the Site:
Tool-Jack.com may at any time at its sole discretion reinstate suspended users. A user that has been indefinitely suspended or had their membership withdrawn may not register or attempt to register with Tool-Jack.com or use the Site in any manner whatsoever until such time that such user is reinstated by Tool-Jack.com. Notwithstanding the foregoing, if you breach this User Agreement Tool-Jack.com reserves the right to recover any amounts due and owing by you to Tool-Jack.com or any losses and damages caused by you to Tool-Jack.com and to take such steps including legal action and/or the initiation of criminal proceedings against you as Tool-Jack.com in its sole discretion deems necessary. Our failure to act with respect to a breach by you or others does not constitute a waiver of Tool-Jack.com's right to take any actions with respect to that, or subsequent or similar breaches. Tool-Jack.com does not guarantee that it will take action against all breaches that there may be of this User Agreement.
Unless expressly indicated otherwise, we are Seller and not the manufacturer of the products sold on this website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. All information about the products on our website is provided for information purposes only. Please always read labels, warnings and directions provided with the product before use. Information concerning the product includes:
All prices indicated on the website Tool-Jack.com are in AED and include all taxes but do not include delivery. The chosen possible delivery costs are indicated for the User during the product selection and are invoiced at the end of the order in addition to the price of the products.
We reserve the right to change the prices displayed on website Tool-Jack.com. If prices in the online shop are changed after the Purchaser has placed an order and transferred the payment, the Seller is obliged to deliver the user the ordered products for the price, which was valid at the moment of placing the order.
For deliveries outside UAE, Buyer shall bear all cost including customs and other charges to release the products form the ports. Tool-Jack shall dispatch the product to customer’s nearest port, but payment of port and custom fees shall be responsibility of buyer.
In case the customer fails to release the products from port, the product shall be returned to Tool-Jack.
Products offered on Tool-Jack.com are sold to physical and legal persons. For placing an order, you have to:
If you are not sure of your choice, doubt whether you can use it in your car, or you do not find the necessary detail, please contact us by sending an inquiry to the E-mail address: email@example.com or fill out our contact form on the webpage.
Products available in the supplier’s warehouse and the deadline are separately marked per each product (1 day to 9 weeks). As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable. If there are certain products that are temporarily unavailable, we will send the available products and will refund for the rest of the order. If available, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you choose to refuse this offer, we will reimburse the unavailable product. The money will be returned to the Purchaser immediately, but not later than within 30 days after placing the order.
The availability of product may change due to technical problems in the warehouse or in our software. If the product is available in the warehouse, the delivery is executed as follows:
When ordering products from Tool-Jack.com for delivery outside of the UAE you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Tool-Jack.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
The customer can choose the ways of delivery and the place of receiving the order upon placing the order.
The delivery of the order to the Purchaser’s address in UAE:
The delivery of the order to the Purchaser’s address outside UAE:
Depending on the size of consignment, Customers may choose following options for delivery:
Tool-Jack does everything in its power to respect the delivery times indicated on the website. In the event where you do not receive your package in the indicated time frame, an investigation will be conducted with the carrier and may take several days upon receipt of your claim.
Orders placed on Tool-Jack.com include the right to withdraw from a contract within 24 hours for international customers and 2 hours for UAE Customers free of cost. Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
The due date begins on the day when the product is delivered to the Purchaser. If the Purchaser has decided to withdraw from the contract, he/she is obliged to return the product to the Seller at own expense.
The Purchaser has a right:
The Purchaser will be reimbursed via the same payment method as was used initially within 30 days if returned product:
All products sold on Tool-Jack.com have the producer’s warranty for 6 months.
Tool-Jack Does not provide any guarantee/warrantee of any kind, apart from what is offered by the manufacturer, thus on receipt of any defect/damage complaint on product covered under manufacturer’s warrantee, Tool-Jack shall take all necessary steps to get replacement/repair of the product from manufacturer, but the ultimate responsibility of fulfilling guarantee/warrantee commitments shall stay with the manufacturer.
The warranty period begins from the moment the product is delivered from the Seller to the Purchaser. The warranty covers the product’s material and production defects.
The warranty is not valid in case of damages caused due to:
In case of material and production defect on the product, the Purchaser undertakes to repair, replace or compensate the product if the material or production defects have caused damaged due to which the product has become unusable. Products, to which the producer has established a certain usage period (filters, spark plugs, etc.), have a shorter warranty period according to the run established by the producer.
The exchange of products or a single item does not prolong the warranty period of the product.
In case of warranty incident, the cost of installing and disassembling the product is not compensated to the customer.
The period for submitting claims concerning the quality of the products is 24 months.